Privacy Policy

Can-do! Green Technologies & Services Inc. and our corporate affiliates (the “Company”, “we”, “us”, “our”) respect and uphold individual rights to privacy and the protection of personal information while balancing such rights with our need to process your personal information to manage our business and deliver our services to you. Based on applicable privacy and data protection principles common to Canada and other jurisdictions to which we are subject to, we have developed this privacy policy (the “Policy”) to explain our practices for processing your personal information. This Policy does not apply to our employees’ personal information or any anonymized information.

This Policy describes our practices with respect to how we may collect, use, disclose, retain, dispose and otherwise process (collectively, “process”) and how you may correct, update and access your personal information that you provide as a user of (a) the website(s) we operate at www.cando.earth, www.urbanjacks.ca, www.webofwaste.com and other locations from time to time‎ (collectively, the “Website”), (b) any application(s) we may make available or provide from time to time either through the Website or through any application distribution platform such as the Apple App Store or the Google Play Store (collectively, the “Application”), excluding all third party software, websites, applications or services that may interact with the Website, Application or our services and products generally (“Third-Party Services”), and (c) the services and products we provide through the Website and/or the Application (collectively, the “Service”). This Policy references the general Terms of Use for the Company at cando.earth/terms, and forms an integral part of it. All capitalized terms not otherwise defined herein have the meaning provided in our Terms of Use.

Our Website and Application may contain links to Third-Party Services or other Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting those Third-Party Services. We have no responsibility or liability for, or control over, those Third-Party Services or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those Third-Party Services to learn how they collect and use your personal information.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.
By using our Website, Application, or Service, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in Canada in accordance with this Policy and as may be further identified when the personal information is collected. If you are located or residing outside of Canada, please be aware that our Website, Application and Service are intended for and directed to users in Canada, and the privacy laws and principles in Canada may differ and not offer the same level of protection as those in your location or residing country. Through your continued use of our Website, Application or Service, you are transferring your personal information to Canada and you expressly consent to that transfer. We will use this consent as the legal basis for such data transfer, unless otherwise stated in this Policy.

If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any of the Website, Application or Service or otherwise provide any personal information to us.

Personal information

For the purposes of this Policy, “personal information” means any information about an identifiable individual, including but not limited to an individual’s name, home address, telephone number, email address, except any information otherwise exempted by the applicable laws of Canada and other jurisdictions. For example, in Canada, personal information does not include any business contact information that is processed solely to communicate with that person about his or her employment or profession.

When you use our Website, Application or Service, we may collect the following personal information from you:

Contact information such as name, email address, mailing address, phone number, social media handles;
Company information such as company name, company email address and company mailing address;
Unique identifiers such as username, account number, and password;
User location;
Preferences (user profile and settings;
In-site browsing, interaction, shopping and transaction behaviours;
Individual demographics based on surveys, such as age, gender, household income, family and marital status and dwelling information;
Company demographics based on surveys, such as size of business, annual revenue, number of employees, and type of ‎business;
Search engine and browser histories;
Information from your access and use of the Website, Application or Service, such as performance data of the Website or Application;

Your personal information may be collected when:

You register for an account with us;
You fill out free-form fields on our Website or Application;
You connect with us through social media;
You otherwise use the Service;
We collect cookies and other tracking information through your use of the Website or Application;
We collect data from third parties or publicly available sources.

We only collect personal information that we need. We encourage you to not provide us with any personal information beyond what is necessary and as requested by us.

Collection from Third Parties

We do not knowingly collect your personal information from a third party unless you consent or we are otherwise exempted, required or permitted by applicable laws to do so.

If we collect your personal information from a third party, we will only process that information for the specific purpose for which it was provided to us in accordance with this Policy and the policy under which that information was collected.

Cookies and Log Files

To ensure the Website and Application are optimized for your use and for future communication between you and us, we may save your user data in the form of cookies or log files and use such cookies or log files to collect standard Internet log information about how and when you use our Website or Application. This information may include, but not be limited to, your IP address and location data, weblogs, time zone, date, your language preferences, browsers used, web addresses visited, other communication data, searches conducts and pages visited. Some elements of our Website and Application may be delivered by third parties, which may collect information about your use of our Website or Application. In doing so, these third parties may place or recognize cookies, web beacons or other log files to track the types of information noted above. For example, in course of serving certain advertisements, an advertiser may place or recognize a unique cookie on your device in order to collect certain information about your use of our Website or Application. For another example, an advertiser or ad server may also be able to collect your device’s unique identifier in the course of serving an ad. In many cases, this information could be used to show you ads on other websites based on your interests.

You can manage cookie preferences, but please note that if you refuse to allow cookies, you may not be able to use certain features of our Website or Application.

Links to Other Sites

To the extent that our Website or Application contains links to Third-Party Services, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on Third-Party Services.

Information about Minors

This site is intended solely for users who are not minors (18 years of age or older).

We do not knowingly collect personal information about any minor. No such minor, nor any parent or guardian as it relates to such minor, should submit such minor’s personal information to us through the Website, Application or otherwise for any reason and under any circumstances. If you believe that a minor has provided us with personal information without parental consent, please contact us at the address indicated in Section 10 below and we will work to delete that data from our systems.

Purpose for which personal information is processed

We may process your personal information for the following purposes (the “Purposes”):

To verify and authenticate your identity;
To ensure that the Website, Application or Service is optimized for your use and benefit;
To analyze user experience and improve the Website, Application or Service;
To operate, maintain and provide to you the Service, features and functionality of the Website or Application;
To provide you with requested information, process your questions and/or answer your queries;
To communicate with you to provide you services, contacts, materials and/or recommendations for your needs as identified by you through phone, email, or the Website;
To communicate with you to provide you with information about us (including news releases, newsletters and notices regarding upcoming events);
To solicit feedback from you about your satisfaction and experience with our services (including through occasional surveys);
To carry out our obligations arising from any contracts entered into between you and us;
To comply with internal policies and procedures and other legal, accounting, or security requirements;

To share your personal information with our employees, contractors, consultants and other third party service providers such as application hosting providers, advertising agencies, payment processors or customer service agencies (“Third Party Processors”) who require this information to assist us with establishing, maintaining and managing our relationship with you and optimizing and providing the Website, Application or Service for your use and benefit. Please note that we may change or add Third Party Processors at any time, in our sole discretion, either in Canada or elsewhere. We encourage you to reference this Policy from time-to-time, to obtain updated information. Given the nature of cloud services, personal information may be stored outside Canada, anywhere in the world, and may be accessible to foreign courts, law enforcement and national security authorities in the jurisdiction(s) where it is transferred or stored.

We will only process your personal information for the Purposes for which we intend to process such information. Otherwise, we will not process your personal information without your consent.

Disclosure of your personal information

We may disclose your personal information for the Purposes as described in this Policy in the following ways:

To our employees and contractors;
To our business partners;
To our service providers including application hosting providers, advertising agencies, payment processors and customer service agencies; and
To law enforcement, government or regulatory bodies, or other lawful authorities.

Your personal information that we collect may be processed outside of Canada but only in relation to the Purposes. As a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with other jurisdictions’ applicable laws.

Legal basis for processing your personal information

Consent

We will process your personal information only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested. Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your address through a form or email seeking information and we use those means to respond to your request. Your consent can also be provided by your authorized representative. Taking into account the sensitivity of your personal information, purposes of collection, and your reasonable expectations, we will obtain the form of consent that is appropriate to the personal information being processed. By using our Website, Application, or Service, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected. When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.

You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by (i) changing your privacy preferences through the Website or Application, (ii) deleting your account with the Website or Application and stopping use of the Website or Application, or (iii) opting out of the use of your personal information by contacting our Privacy Officer (see Section 10 below). However, if you withdraw or change your consent, we may not be able to provide you with the Service through the Website or Application.

Other Legal Bases

Aside from consent, we may also process your personal information under other legal bases, as permitted by the applicable laws.

Security of personal information

The security of your personal information is important to us. We protect personal information using physical, technological and organizational safeguards. We regularly review our practices to ensure they align with reasonable industry practices appropriate to the level of sensitivity to safeguard personal information against loss or theft, unauthorized access, alteration or disclosure.

However, no method of transmission over the Internet, or method of electronic storage, is completely secure; as such, despite our safeguards and protocols, we cannot fully guarantee the security of your personal information and you should always exercise caution when disclosing personal information over the Internet.

Request for access to and correction of personal information

Applicable privacy laws allow, to varying degrees, individuals the right to access and/or request the correction of errors or omissions in their personal information that is in our custody or under our control. You may request access to and review of your personal information in our possession. However, access may be declined where permitted or required by applicable law.

You may request that we change or delete your personal information in our possession. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated, but will append any alternative text the individual concerned believes appropriate.

If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.

CASL policy

We are committed to compliance with Canada’s Anti-Spam Legislation (“CASL”). Any electronic communication we send to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In our electronic communications with outside parties, we comply with the rules established by CASL and enforced by various Canadian authorities including the Canadian Radio-television and Telecommunications Commission. CASL regulates, and our policies generally apply to, each commercial electronic message (a “CEM”) that we send. A CEM is an electronic message sent to an electronic address that, among its purposes, encourages participation in a commercial activity.

In addition to adopting and updating this Policy, we undertake various transparency initiatives to ensure we comply with CASL, which include:

Consent
We do not send you CEMs without your consent. This consent typically must be “express” (expressly acknowledged by you), but in certain circumstances can be “implied” or specifically exempt from consent requirements. We modified or adopted our sign-up, registration and consent forms in order to ensure that your consent is meaningful (i.e. informed and freely given) as per CASL. When we collect your electronic contact information, you will know the exact purposes behind the collection.
Content
We adopted processes to ensure that our CEMs contain the following requirements prescribed under CASL, which will usually be in the footer of the CEM. We will:
- Identify ourselves as the party sending the CEM, and whether we are sending the message on our own behalf or on behalf of someone else;
- Provide you with our contact information; and
- Set out a clear, working unsubscribe mechanism or preference centre that is easy to use, automatic, and at no cost to you (other than your own cost of connecting to the Internet).
Clarity
We ensured that each aspect of a CEM (including its header, content, or any links or URLs in the CEM) conveys the appropriate information, whether viewed individually or taken as a whole, so that you always know what you are clicking on.

If you receive a CEM from us but believe that you should not have or no longer wish to receive CEMs, we will aim to respect your preferences in a timely manner once you update them through our unsubscribe mechanism. CASL requires us to process unsubscribe requests within 10 business days. If you have any questions or concerns about our unsubscribe options, you may contact us at the address indicated in Section 10 below.

Retention of your personal information

We generally keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, or as needed for authorized or legitimate purposes. More specifically, we retain personal information as long as necessary for the fulfillment of the identified purposes for its collection or as otherwise necessary to comply with applicable laws or protect our interests. When personal information is no longer necessary or relevant for the identified purposes, or required to be retained by applicable laws, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous. We use reasonable industry practices to ensure we have adequate controls, schedules and practices for information and records retention and destruction which apply to personal information.

Updates or changes to this policy

This Policy was last updated on March 1, 2023. We will occasionally update this Policy and revise the “last updated” date appearing in this paragraph.

If we make any material changes we will either (a) notify you by email (sent to the email address listed in your account), or (b) provide a notice on the Website, Application or otherwise through the Service before the change becomes effective. Any change to this Policy will apply to existing information, as well as information collected onwards from the date that this Policy is posted or on the date as specified in the notification. We encourage you to periodically review this page for the latest information on our privacy practices to ensure you are aware of any changes. Your continued use of the Website, Application or Service signifies your acceptance of any changes to this Policy.

Contact information for privacy officer

You can direct any questions or concerns regarding our compliance with this Policy and our processing of your personal information to our Privacy Officer by emailing privacy@cando.earth

If you are not satisfied with our Privacy Officer’s response to your question or concern, you may be able to file a complaint under applicable privacy laws. Our Privacy Officer will provide you with the contact information to do so if requested. We strive to offer an accessible and simple complaint procedure. We will promptly investigate all complaints received, and if a complaint is justified, we will take the necessary steps to resolve the issue in question.

End of Policy

Privacy policy